Company Philosophy

Novatek is committed to the pursuit of sustainable development and growth for our shareholders, employees and the community to create a reasonable profit and value by adhering to government regualtions and lwas and its long-term dedication to the integrity and openness. We value the interests of all stakeholders, and have established a transparent, effective and multiple communication channels to respond to the interested parties' expections, suggestions and demands timely, whitch are considered as valuable input and reference for the Company's social responsibility and future development plans.

 

Identifying Stakeholders

Novatek referenced the nature of its businesses as well as the 5 key principles of AA1000 SES (Stakeholder Engagement Standard) to identify a total of 7 types of stakeholders while formulated a management system for the identification of and communication with various stakeholders, maintaining effective stakeholder communication. We focus on listening to the voices of all our stakeholders, and have adopted a proactive communications approach to promptly and reasonably respond to external demand. Also, our official website was used as a means of disclosing important information.

 

Stakeholders’ Contact Window

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Stakeholder Communication Channels & Results

Through a wide variety of communication channels, the expectations and suggestions of our stakeholders are widely accepted.

Customer
 

Relevance to the Organization

Communication Method and Frequency

Concerned Issues

Novatek’s Responses

Communication Results in 2022
A strategic partner for the Company; we strive to create value for our customers

 
  • Phone call/email (Daily)
  • Customer meting (Aperiodically)
  • Customer satisfaction survey (Quarterly)
  • Customer audit (Aperiodically)
  • Quality control meeting (Monthly/quarterly)
  • Customer supplier meeting (Annually)

 

 
  • Business continuity management
  • Diverse society and human rights
  • Compensation and benefits
  • Information security and privacy protection
  • Workplace safety and health

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
  • Customer service strategy and customer relation management
  • Develop products that meet customer needs
  • Customer satisfaction survey
  • Respond to customer comments and propose corresponding improvements
  • Completed 13 CSR consent forms and codes of practice for customers.
  • Customer satisfaction reached 94%.
  • Submitted Carbon Disclosure Project (CDP) questionnaire.
  • Signed green electricity purchase agreement, and built a self-owned solar power generation system (197.625 kW) to increase the use of renewable energy.

 

 

 

 

 

 

 
 
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ESG Committee